Privacy Policy

Welcome to the escape-VR website (hereinafter: "the Website"). We are committed to protecting your privacy and safeguarding your personal information in accordance with the Israeli Privacy Protection Law, 5741-1981 and the Privacy Protection Regulations (Data Security), 5777-2017. This policy explains how we collect, use, and protect your information.

We collect information that you provide directly when: • Filling out the contact form (name, email, phone, message content) • Making a booking (name, phone, email, number of participants, preferred date and time) • Leaving a review (name, email, rating, review content) • Chatting with the website chat bot (the conversation, and if you ask us to get back to you - name, phone and email) Chat bot conversations are kept for up to 180 days and then deleted automatically. Please do not share sensitive information in the chat beyond what is needed. Additionally, we automatically collect technical information such as IP address, browser type, access times, and pages viewed, using analytics tools such as Google Analytics.

The collected information is used for the following purposes: • Handling inquiries and contact requests • Managing bookings and scheduling game sessions • Sending booking confirmation to the email address you provided • Displaying reviews on the website (after approval) • Answering questions in the chat bot, and reviewing conversations to improve the bot and the website information • Improving our services and website experience

We do not sell, trade, or transfer your personal information to third parties, except: • Cloud service providers for website operation (content hosting and email delivery) • Google Analytics for anonymous statistical analysis of website usage • Anthropic - the AI provider that runs the chat bot. Messages written in the chat are sent to it only to generate the answer • Brevo (Sendinblue) - email marketing service, to which only your name and email address are transferred, and only if you have given explicit consent to receive marketing updates • When required by law or court order

When making a booking or submitting an inquiry on the website, we may send you an email including: • Booking confirmation with your booking details • A response to your inquiry These are operational messages only. Additionally, if you have opted in to receive updates and promotions via the contact or review form, your email address and name will be shared with Brevo (Sendinblue) for marketing emails. You can unsubscribe at any time using the unsubscribe link included in every marketing email, or by contacting us directly.

The website uses cookies for: • Saving language and display preferences • Saving cookie consent preference • Statistical analysis of website usage (Google Analytics) • Improving the browsing experience You can control cookie settings through your browser. Blocking certain cookies may affect your experience on the website.

We take advanced security measures to protect your personal information, including encryption of sensitive data, secure communication, and protection against unauthorized access. However, no method of internet transmission or storage is 100% secure, and therefore we cannot guarantee absolute security.

In accordance with the law, you have the following rights: • To review your personal information held by us • To request correction or deletion of personal information • To object to the use of your information • To request transfer of your information To exercise these rights, please contact us through the contact details at the bottom of this page.

We reserve the right to update this privacy policy from time to time. Material changes will be published on the website. Continued use of the website after the policy update constitutes agreement to the changes.

For any question or request regarding the privacy policy, you can contact us through the contact page on the website or by phone listed on the site.